Plan Administrator

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PBI Admin
GWL Admin
Sun Life Admin
Manulife Admin


Below you will find links to your group benefit forms and a series of frequently asked administrator questions.

Claim Forms

+ Health and Vision

+ Health

+ Vision

+ Dental

+ Health Care Spending Account

+ Cost Plus

Disability

Please call our office

 

Additional Forms

+ Enrollment

+ Evidence of Insurability

+ Change Form

+ Over Age Form

+ Direct Deposit Form

Administrator FAQs

  1. Who do I contact to obtain additional forms and booklets? For printed forms and booklets, contact ProBenefits Inc. at 780 963 5230 or 800 375 3360. For online forms, select the forms tab on this website.
  2. Do employees need to sign the enrollment form? Yes, an employee signature is required on the enrollment form, as with that signature the employee has confirmed s/he has read and understands the applicable privacy information.
  3. Can I email or fax enrollment forms or employees change forms? Yes, you can definitely email or fax forms to ProBenefits Inc. for new enrollments and employee changes. If faxing, please be aware that there could be errors should the fax be unclear.
  4. How long does it take to have benefit and drug cards issued once an enrollment has been sent in? Insurance companies generally issue cards within 2 – 4 weeks.
  5. What coverage is taxable if it has been employer paid?

Term Life Benefits – premiums for this benefit should be 100% employee paid, so that no taxable premium is conferred upon the employee. Effective July 1, 1994 premiums for any life insurance benefit must be paid by the employee or the premium must be shown as additional taxable income on the employee’s T4.

Accidental Death & Dismemberment Benefits – premiums for this benefit should be 100% employee paid, so that no taxable premium is conferred upon the employee. Effective January 1, 2013 premium for any accidental death and dismemberment benefit must be paid by the employee or the premium must be shown as additional taxable income on the employee’s T4.

Dependent Life Benefits – premiums for this benefit should be 100% employee paid, so that no taxable premium is conferred upon the employee, as term life benefits. Critical Illness Benefits – premiums for this benefit should be 100% employee paid, so that no taxable premium is conferred upon the employee. Effective January 1, 2013 premium for any critical illness benefit must be paid by the employee or the premium must be shown as additional taxable income on the employee’s T4.

Short-Term and/or Long-Term Disability Taxable – if the benefit is set up as taxable, the employer would be either paying all or a portion of the premium for the benefit. If an employee becomes disabled, the benefits received would be taxable.

Non-Taxable – If the benefit is set up as non-taxable, the entire premium must be paid 100% by the employee. If an employee becomes disabled, any benefits received would be non-taxable. NOTE: If the employer pays any portion of the premium, the benefit would then be taxable; however, the employee would receive a tax deduction for the portion of premium s/he has paid.

Healthcare/Dentalcare/Visioncare – Premiums for these benefits can be 100% employer paid where the premium and benefit is not taxable to the employee.